PRIVACY POLICY
About us
M&R
(Woodbridge) Ltd
has a fleet of Standard cars, 8 seater Mini Bus & Executive vehicles. Some are company
owned and maintained and some are driver owned. The services of professional
drivers are used and they worktothehighstandardssetbythisfamilyownedbusiness. Privacy Policy & Data
Protection M&R (Woodbridge) Ltdtake the responsibility of your privacy
seriously and work to the standards & legislation set by The General Data
Protection Regulation (GDPR) 2018 and previously in accordance with the
provisions of the Data Protection Act 1998. This Privacy Policy describes how
and why we obtain, store and process any data which can identify you. We update
this policy regularly and publish any changes on our web site:www.mandrcars.co.uk How we use your information M&R (Woodbridge) Ltd offer variousservicestoboththeGeneralPublic&Business.Inorder,to provideandpayforthoseserviceswecollectinformationfromyou: Enquiries by Phone or Personal Appearance at Booking OfficesWemayrecordnames,pickupaddress,destinationandtelephone/mobilenumbers,detailsofdisability,numberandageof childrenanddetailsofpetsonanEnquiryFormatthepointofenquiry.Thisinformationisheldsecurelyunderlockandkeyovernightfor24hoursifabookingisnotmadeimmediately,after which it will beshredded. If a booking is confirmed details
are recorded securely on an Cabdespatch booking system www.cabdespatch.com
We may also use and analyse the aggregate (collective data that relates to a
group or category of services or customers, from which individ- ual customer
identities or characteristics have been removed) information collected through
the analytics provision so that we can administer, support, improve and develop
our business. Credit/debit card details may also be recorded to provide
you with the services that you have requested. These transactions are operated
via a card reader operated by Adelante www.adelante.com
in compliance with the
applicable current data protection laws. Enquiries
Online by Website and/or E-mailCustomers can make enquiries for our services
through our websites www.mandrcars,co.uk by
recording and sending information to us on:Request a Call Back E-mail EnquiryAll personal information is
recorded and used as above following the same guidelines as set by current data
pro
E-Mail CommunicationAs part of the booking process you
automatically opt in to e-mail communication from us as part of the service you
are requesting. If at any stage you would prefer to stop e-mail communication,
please “unsubscribe” in the footer of any non-transactional e-mail you receive
from us.Booking OnlineTo book our services online through our website portal,
customers are required to first register and provide personal details before
booking and paying. This information is held securely on the A booking and
management system (see above) Booking via Downloading our Mobile App Customers can book our services by Downloading our
Android (Google) or Apple based Mobile App. and recording their per- sonal
details. You should be aware that these sites maybe collecting information
about you and you should check the respec- tive policies of each of these sites
to see how exactly they use your information and to find out how to ‘Opt Out’
or delete such information. By Downloading the App., you “Opt-In” to receiving
“Automated” real-time text notifications of the status of your booked taxi
using your mobile number M&R (Woodbridge) Ltd receive personal information when the App is
used, and this information is stored securely on the Cabdespatch booking &
management system (see above) Accountability.NB: We do not pass
data onto 3rd Parties unless it enables us to perform services requested by
you.Booking Data is used securely by our
operations staff for the purpose of providing a service. Operational Staff are
regularly trained and supervised in handling personal data. The Managing Director
is the only member of staff to
have access to Operational Data. Collection of Website Data Log FilesWhensomeonevisitsourwebsites,wecollectstandardinternetloginformationanddetailsofvisitorbehaviourpatterns.We dothistofindoutthingssuchasthenumberofvisitorstothevariouspartsofthesite.Wecollectthisinformationinaway which does not identifyanyone.Wedonotmakeanyattempttofindouttheidentitiesofthosevisitingourwebsiteusingthedatainthelogs.Wewillnotasso- ciateanylogdatagatheredfromoursiteswithanypersonallyidentifyinginformationfromanysource. Comment and Enquiry FormsOur websites allow visitors to leave comments
and contact us via an enquiry form. We collect the following information:
ContactdetailssuchasName,Email,PhoneandFaxNumber,WebAddress,Companyname,IPAddress,CommentEnquiry M&R (Woodbridge) Ltd require this
information for the following reasons:•
To improve our products and services•
To screen the validity and integrity of visitors interacting with us, company’s
website and staff•
Encourage visitor interaction and discussion on our website•
Be able to respond to visitor
enquiries•
We may periodically send promotional email
about new products, special offers or other information which we think you may
find interesting using the email address which you have provide. You will have the opportunity to opt out
of this at this time.
Cookies
Cookiesaresmalltextfilesthatareplacedonyourcomputerbywebsitesthatyouvisit.Theyarewidelyused,in-ordertomake websiteswork,orworkmoreefficiently,aswellastoprovideinformationtotheownersofthesite.Cookiesthatareusedby ourwebsitesarenecessary,in-orderforustoprovideandimproveuponourvalue-addedproductsandservicesandtoremain competitive.Cookiesarenotsharedwithanythirdparties.
The following cookies will be
set.
GoogleAnalytics:OurWebsitesuseGoogleAnalyticstomonitorandreportonourwebsiteusagesuchasthenumberofvisi- torstothesite,searchphrasesusedtofindus,pagesvisitedonthesiteandtimespentonthesite.Thestatisticsgatheredare anecessaryrequirementinorderforustoprovideandimproveourvalue-addedproductsandservicesandtostaycompetitive. ThecookiesdonotidentifyusersnorassociateyourIPaddresswithanypersonallyidentifiableinformation.Thesecookiesare usedtocollectinformationabouthowvisitorsuseoursite.Weusetheinformationtocompilereportsandtohelpusimprove thesite.Thecookiescollectinformationinananonymousform,includingthenumberofvisitorstothesite,wherevisitorshave come to the site from and the pages
they visited. Google’s privacy policy
is found here: http://www.google.com/analytics/learn/privacy.htmlMost
web browsers allow
some control of most cookies through the browsersettings.Tofindoutmoreaboutcookies,includinghowtoseewhatcookieshavebeensetandhowtomanageand delete them, visit:www.allaboutcookies.org.
Third Party Cookies
Ourwebsitesusefeaturesfromotherwebsitesthatmayleaveacookie.Thesearethird-partycookiesandwe’reunableto block or prevent them without removing the feature from our site. For
information about those cookies you would need to checktheoriginator’swebsitefortheircookiepolicy.
Security
We
are committed to ensuring that your information is secure. In-order to
prevent unauthorised access or disclosure we have put in
place suitable physical, electronic and managerial procedures to safeguard and
secure the information we collect online.
Links to other websites
This website contains links to other websites
of interest and relevance. However, once you have used these links to leave our
site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any
information which you provide whilst visiting such sites, as such sites are not
governed by this Privacy Policy. You should exercise caution and look at the
Privacy Statement applicable to the website in question.
Accessing & Updating
your Personal Information
Wewillnotsell,distributeorleaseyourpersonalinformationtothirdpartiesunlesswehaveyourpermissionorarerequiredby lawtodoso.Wemayuseyourpersonalinformationtosendyoupromotionalinformationaboutthirdpartieswhichwethink youmayfindinterestingifyoutellusthatyouwishthistohappen.Youmayrequestdetailsofpersonalinformationwhichwe holdaboutyouundertheDataProtectionAct1998.Asmallfeewillbepayable.Ifyouwouldlikeacopyoftheinformationheld, pleasewritetous.Ifyoubelievethatanyinformationweareholdingonyouisincorrectorincomplete,pleasewritetooremail
usassoonaspossible.Wewillpromptlycorrectanyinformationfoundtobeincorrecttoensurethatitisaccurateandkeptup todate.Pleasecontactourassigneddataprotectionofficerat:
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Managing Staff Records & Recruitment
Keeping Staff
Information & Records
Staff information
regardingNames,Addresses,TelephoneNumbers,E:Mail&MobileNumbers,arestrictlyconfidentialand heldsecurelyonfilesviaacompanyDropboxaccount.
Sickness,Health/Medical,Absence,Criminal,Workperformance,Training,Education&Qualifications,EmploymentT&C’sand Referencesetc.areallheldonseparatefilestotheabove.
Alloftheabove,canonlybeaccessedby Managing Directorofthecompanyandareonly usedtohelpwithoperations,administration,traininganddevelopmentatwork.
Staff Financial
Details
AllBankDetailsofstaffforpaymentofwagesbyBACSTransferaretransferredtotheCompanyBank: The Co-operative Bank, Ipswich
andissolelyaccessedandadministeredbytheManagingDirector:Mr Jonathon Watsham
Letting Staff see their Records
All M&R (Woodbridge) Ltd staff have a
right to ask for a copy of the information the company holds about them. This
includes information concerning grievance and disciplinary issues. The company
will respond to any such request within 40 days. Any employee files for employees
who no longer work for the company or whose contracts have been terminated are
held securely in accordance with data protection regulations.
As recommended by the Data Protection Act 1998, personal
information of employees, including contact details, appraisalsandreviewsarekeptforatleast5years.Weusuallykeepholdofemployees’financialforatleast3yearsasHMRCmay request to see them in this time. In
general we keep employee records for 6 years following their departure from the
organisation and then work out which records are still valuable for the
business to retain and dispose of the records that aren’t as recommended within
the Data Protection Act1998
Using CCTV
M&R (Woodbridge) Ltd useCCTVinourbookingofficein Woodbridge torecordthegeneralpublic purely for the purposes of security & safety of our
operational staff and as a deterrent and prevention to crime and criminal
activity. NB: CCTV is not used to monitor work done bystaff.
TheCCTVsystemsareoperatedbyNesthttps://www.nest.co.ukwithallrecordingsstoredona‘Cloud’system for 30 days andaccessibleonlybytheManagingDirector,Mr.
Jonathon Watsham. Receptionsignsareplacedandclearlyvisibleatbothbooking officein Woodbridge toinformcustomers.)
Letting people see CCTV
Recordings
Anyone can ask to see images of recordings
taken of them. Any request should be addressed to The Data Protection Officer ,
M&R Cars, Woodbridge, Ip124AU and we willprovidetheimagesandinformationwithin40daysofreceivinganysuchrequest.Bylawweareobligedtochargeafee
of up to£10.
FORFURTHERDETAILS,RQUESTSAND/ORENQUIRIESONTHEPRIVACYPOLICY PLEASECONTACT: Jon Watsham :DATAPROTECTIONOFFICER